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William Kelvin,
House No. 21,
Wilson Street,
Clermont City, Florida,
United States of America,
Phone: 666 (4554)
CAREER GOAL:
Obtain a job of billing clerk in a bank or other financial institute where I can utilize my skills.
SKILLS:
- Capability to interact and communicate with people over the telephone, often in stressful situations
- Able to use independent judgment and to manage and impart confidential information
- Proper knowledge of medical insurance claims procedures and documentation
- Ability to validate data input and correct errors
- Outstanding records maintenance skills.
WORK EXPERIENCE:
2006-Present
Account - Information Clerk
BLOOMFIELD STATE BANK, MICHIGAN, U.S
- Maintain accounting records and assemble information requested by customers.
- Arrange report of meters registering use of gas or electric-power, showing results of investigations and amounts recovered or lost.
- Make lists and enter charges and payments to customers’ accounts for losses, additional deposits, special and irregular charges.
- Examine incorrect billings due to charges or credits on customers’ accounts and prepared written instructions for correction.
- Evaluate accounts not billed and prepared bill from available information.
2000-2006
Senior Customer Service and Billing Clerk
BANTERRA BANK, MICHIGAN, U.S- Arrange and accumulate monthly cash flow reports.
- Estimate of penalty charges and interest is done.
- Reply to customer problems, inquires and complaints.
- Work as supervisor when needed.
EDUCATIONAL QUALIFICATION:
BACHELOR OF COMMERCE, 1995
KALAMAZOO COLLEGE, MICHIGAN, U.SMASTER DEGREE IN FINANCE AND ACCOUNTING, 1997
MADONNA UNIVERSITY, MICHIGAN, U.S