This sample resume gives detail information about the position of a call center customer service representative. He is responsible for attending phone calls and giving details to general customers inquires. We hope this sample resume is helpful for creating new resume and applying for the post of call center customer service representative.
Shorn Roy,
Park Avenue,
Ashton, Maryland.
Ph: (0000)0000000
Cell No: 574302198545
Objective:
Searching for the challenging job position as a call center customer service representative in a famous organization where I can use my earlier broad job experience from the field of customer service.
Skills:
- Good arithmetical, mathematical and communication skills.
- Excellent oral and written communication skills.
- Able to Type 30 w.p.m.
- Effective time and decision making skills.
- Strong customer handling skills.
- Knowledge of call logs and reports.
Computer Skills:
- Good computer hardware and software skills.
- Excellent computer networking knowledge.
- Brilliant computer language coding skills like HTML, Java and Java Script.
- Effective online customer handling skills.
Work Experience:
Call Center Customer Service Representatives:
2008 to Present
- Attend all phone calls and customer request.
- Transfer customer calls for proper person.
- Give product as well as service details to clients.
- Solve general inquiries and problems of customers.
- Give appropriate job training to new employees.
- Handled the customer calls.
- Identify as well as solve customer issues utilizing the computer system.
- Handled call center tele caller and call center customer service representatives.
- Assisted seniors for providing variety of customer services.
- Develop and sell bank and other products.
- Helped with account management department.
- Perform other duties and responsibilities.
Education :
Garrett College, Maryland.
- Bachelor’s Degree in Commerce.
2005 to 2008