Customer Service Coordinator Resume

Customer service coordinator is the director for solving customer problems. He provides detail information via phone or mail to customers. Also he solves customer problems, complaints and receives customer complaint report for product service and maintenance. This resume will give details and particulars for the position of customer service coordinator.

Harry Pointing,
23/24 St Way,
Davison, Michigan.
E-mail Id: harry@gmal.com
Ph: (1020)5081970235

Objective:
To obtain a challenging job position as a customer service coordinator where I can utilize my wide job experience, abilities and knowledge.

Abilities:

  • Excellent customer problem solving ability.
  • Exceptional client and administration handling skills.
  • Strong decision and time making ability.
  • Brilliant oral and written communication ability.
  • Outstanding organizational and interpersonal ability.
  • Good English speaking, grammar, spelling and vocabulary skills.

Computer Abilities:

  • Ability to work using Word, Excel, PowerPoint, Outlook and access.
  • Computer typing speed is 30 and 40 w.p.m.
  • Basic computer language knowledge.

Education:

Albion College, Albion, MI.

  • Master in Commerce with Marketing.

2001 to 2003

  • Bachelor of Commerce with Marketing.

1998 to 2001

Work Experience:

Customer Services in Michigan, MI.

Customer Service Coordinator:

2006 to Present

  • Give customer service like solving complaints and giving product details and more.
  • Manage client’s complaints and provide solution.
  • Implement and develop external and internal client’s rapport.
  • Responsible for managing and handling customer managerial work.
  • Handle variety of customer care work like product details and information, customer product queries and solving problems.
  • Prepare customer problem solving report and present them to the senior board meeting.
  • Attend customer service meetings.
  • Assist senior customer service manager.
  • Do additional duties and tasks as require.

Residential Customer Care Service, MI.

Customer Service Representative:

2003 to 2006

  • Responsible for providing customer care service to the clients and fulfilled their requirements.
  • Performed duties like clients enquires and solved there problems, programming queries.
  • Attended customer phone calls and mails.
  • Helped customer service coordinator.
  • Coordinated work effectively.
  • Assisted customer service financial department.
  • Performed other tasks.
  • Supervised customer care service managerial staff.