Customer Service Executive Resume

This is very perfect resume sample of customer service executive which provides you broad information about the work of customer service executive. This resume will direct you to make new resume that will help to get proper opportunity in your career.

Jenny Walker
Park Avenue 16506
Buckley, Washington,
U.S.A
(814) 836 – 9640

OBJECTIVE:-
To search a job of customer service executive in a customer care institute of banking field that will permit me to prove my knowledge for the improvement of institute.

SKILLS:

  • Outstanding customer service skills
  • Good interpersonal and communication skills
  • Capable to work in a highly dynamic environment and able to multi-task
  • Excellent persuasive skills

PROFESSIONAL EXPERIENCE:

2004-Present
Customer Service Representative
FULLER BRUSH COMPANY, KANSAS, U.S

  • Give support to the sales team, making sure that all sales and service objectives were met.
  • In charge for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
  • Work with fresh customers in the development of new accounts and the implementation of new systems.
  • Help out in the development of new policies and procedures.
  • Carry out market research surveys on customer needs and requirements.
  • Arrange weekly sales reports for the sales team and sales management.

2000-2004
Customer Service Manager
SEABOARD CORPORATION, KANSAS, U.S

  • In charge for the recruitment and training of customer service representatives.
  • Administer the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Execute market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
  • Improve customer service based on client feedback through the development of new policies and procedures.
  • Effectively manage all matters of public relations.

EDUCATIONAL QUALIFICATION:

BACHELOR OF SCIENCE IN SALES AND MARKETING, 1995
STERLING COLLEGE, KANSAS, U.S

MASTER OF SCIENCE IN SALES AND MARKETING, 1997
WICHITA STATE UNIVERSITY, KANSAS, U.S