The sample customer service resume gives you the responsibility and roles of customer service manager in company and how they mange customer needs and requests.
Jenny Wakker
4509 West Ridge RD,
Erie, PA, 16506
(814) 836 - 9640
OBJECTIVE
Looking for a challenging position in Customer Service where my experience and skills would be utilized and developed further.
WORK EXPERIENCE
(1998 - Present) SBC COMMUNICATIONS , Boca Raton, FL
Customer Service Manager
- Managed and assured the quality of the service.
- Managed good relationship with the clients.
- Responsible for the recruitment of customer service representative and provide an appropriate training to them.
- Improved customer service based on client feedback through the development of new policies and procedures.
(1997 - 1998) BRIGHT HOUSE NETWORK, LLC., Syracuse, NY
Customer Service Representative
- Receive customer calls of requests for products and services.
- Prepared daily sales reports for the sales team and sales management.
- Consult with customers about their product or service requests or their wants.
- Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
- Helps people to decide what types of products or services would best suit their needs.
EDUCATION
(1996) Southern Utah University , Cedar City, UT
Bachelor’s of Science in Sales and Marketing
COMPUTER SKILLS
- Microsoft Word
- Windows XP
- Power Point
- Excel
- Outlook